Shipping & Returns

Aspen Surplus is committed to customer satisfaction. Orders are processed within 48 hours and are shipped Monday through Friday. For shipping times and tracking: refer to your shipping email for delivery expectations. 

Discounts & Promotions

Sale items priced as marked and are final sale. Discounts exclude all regular priced items. Discounts cannot be applied to past orders or purchases.

Returns

Download the form below, then print, fill out, and include in your shipment along with your returned item(s):

DOWNLOAD RETURN FORM

Please address all returns to: Aspen Surplus Returns, 555 East Durant Avenue #4I, Aspen, Colorado 81611info@aspensurplus.com

Standard Shipping

  • All packages ship either UPS or United States Postal Service.

  • Expedited options are available.

  • No international shipping

Express Shipping

  • Aspen Surplus offers express shipping options: Two Day and Overnight.

  • Express shipping is available only for items that are in stock.

  • A residential street address is required for all express shipping orders.

  • Express shipping is not available for orders shipping to post office boxes, APO/FPO addresses, Alaska or Hawaii.

  • Expedited shipping on orders placed before 12:00pm MST, Monday-Friday, are normally processed and ready for pickup by the courier within 12 hours. Actual shipment times are dependent on service selection.

RETURN POLICY:

  • 7-Day Return Policy: All returns, refunds, and exchanges are valid within 7 days of delivery (online). Manufacturer defects, damaged, or incorrect items are exceptions and valid within 60 days.

  • Merchandise must be returned in its original condition with merchandise tags in place.

  • Cash or Credit: Items purchased with a credit or debit card are refunded to your original form of payment. Items purchased with cash or check are awarded store credit only.

  • Holiday Season Extension: For the gifting season, our returns, refunds, and exchange deadline is extended to January 15. Any purchases made after November 15th apply for this extension.

  • SHIPPING COSTS: Customer is responsible for the cost of shipping (limited exceptions include manufacturer’s defects, items damaged in shipping, and incorrect items).

  • PROCESSING TIMES: Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days, after your credit has been applied, for it to post to your account.

NEED MORE HELP?

For all shipping and return questions, send us an email at: info@aspensurplus.com

Our team tracks every request through our email system. We take pride in quick response times, so you will never wait long for a reply. If you would like to speak to someone in person, leave a message and we'll get back to you as quickly as possible.